Returns and Refund Policy
Most of our products are handcrafted and therefore minor differences in detailing are inevitable. Slight irregularities in prints and weaves cannot be considered as defects. Part of the beauty of hand-crafted textiles lies therein.
Please read our wash and care instructions before using the garment.
Damage caused by employing wrong methods of wash and care will not be considered as reasons for exchange or refund.
No guarantees are given on colour fastness where natural dyes are used. We do not offer any refunds /exchanges in such cases.
Handmade textiles deserve special care to retain their beauty and strength.
However, your satisfaction is important to us and we are willing to replace the product if you are not happy with your purchase, provided certain parameters are met.
IN THE RARE EVENT THAT-
You have received a wrong product (i.e. the size or the colour* is different from the selected option) or if You have received a defective product,
* Slight variation due to differences in monitor settings is to be considered normal.
You can get your grievance addressed at earliest by taking the following steps-
1) Send a mail to sitayyafashion@outlook.com with a photograph of the product that shows the mistake or damage.
2) Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. To do so, you could use the services of a trusted courier service of your choice or ask for a pick up from our courier partner in your city. Our team will be able to co-ordinate it for you if the service is available in your region.
Please ensure that the return packets are securely packaged to avoid further damage of goods in transit.
ONCE WE RECEIVE THE PACKAGE,
Our team will determine if it is fit for replacement or refunds and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account as given by you. If deemed not fit for return, we will send the goods back to you. Processing and closing of a replacement /refund issue may take 10 business days at our end. In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement. The cardholder’s account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.
EXCHANGES POLICY
We do realise that there are other instances when you may wish to exchange a product that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions
The product being returned for exchange should be in unused condition, with its original tags intact. The product was not purchased on discount.
If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons/ creditnote which you can redeem against a purchase within the next 90 days.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED
Send a mail to sitayyafashion@outlook.com. Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return packets are securely packaged to avoid damage of goods in transit.
ONCE WE RECEIVE THE PACKAGE
Our team will determine if it is fit for replacement and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon/ credit note for the same amount. This must be redeemed against a purchase made in the next 90 days. The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our end.